For more than 100 years the British Association of Removers has been providing membership to suitable removal companies in the UK so that the industry has a voice, and is continually improved and regulated to meet the changing needs of the consumer.
More importantly, people that use our Members for removals or storage do so in the knowledge that they can expect complete transparency in all their dealings with the Member and will receive a high level of service throughout.
Complaints made against a BAR Member are handled exclusively by The Furniture & Home Improvement Ombudsman (FHIO), a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
When you move home, it is standard practice to pay your removal company in advance.You would obviously be concerned therefore that if your chosen remover suffered financial failure before your moving date, you would have lost any payment made and so for that reason, BAR members provide an Advanced Payment Guarantee to their customers. All BAR members are financially vetted and provide the safety net of an APG scheme.